There is nothing quite like the feeling of sliding into crisp, clean, pure white sheets in a luxurious hotel. However, many of us perhaps don’t consider the work that goes into creating this amazing experience. The type of laundry equipment used doesn’t even cross our minds.

 

However, if you work in the hospitality industry, these are precisely the kinds of things you must take into consideration. The level of cleanliness and hygiene practices of your business can make or break the experience for the customer. Therefore, it is essential that you have reliable laundry equipment and an efficient turn-over of linen, completed to the highest possible standard of hygiene.

 

The Importance of High-quality Laundry Equipment in Hospitality

Whether your business is a high-rise hotel, a wide-spanning caravan park, a group of chalets hidden in a beautiful spot in the bush, or a peaceful beachside resort, your customers expect that any linen that you provide will be clean and fresh.

The recent global pandemic has shed new light on how germs spread and created a new awareness of hygiene practices for many people. However, it has been well-known in the hospitality industry for a long time that linen such as towels, dressing gowns, and bedding can accumulate dust mites and dead skin cells, carry bacteria and pass on germs if not properly cleaned.

Improperly cleaned materials can have serious consequences. It may mean that germs and bacteria are passed on to the next guest and cause illness or infection. This may be particularly serious for elderly guests or children, who may be more vulnerable health-wise.

Beyond the health implications, the guest experience is often defined by cleanliness. With review websites like Yelp and TripAdvisor allowing people to give negative feedback quickly, the reputation of your business can be damaged before your eyes, with just one unsatisfied customer. At worst, if your customers have a negative experience with dirty linen, they could seek a complete refund and further compensation. If serious health issues arise, it could even lead to the customer taking legal action against your business.

 

Dependable Laundry Solutions for Your Hospitality Business

When it comes to choosing laundry equipment for your hospitality business, there are two important things to take into consideration:

Design and Installation

The first step is choosing suitable machines for the specific needs of your business. Often many companies in hospitality will require industrial-standard washing machines. Industrial-standard machines reach a much higher temperature, and therefore are more effective at disinfecting linen. They can also take a larger load, are more durable, and more efficient than smaller commercial machines. At Dependable Laundry Solutions, we supply Maytag and Girbau machines, which are considered the most highly trusted brands for laundry equipment in Australia.

If you are unsure about the exact machines you require, Dependable Laundry Solutions offers consultations on design and installation. We can talk you through the different machine options that fit your budget and your layout, regarding where the power and ventilation sources are located. We can also work with other contractors, such as plumbers and builders, to create the optimum layout. To learn more about the design and installation services that we offer, click here.

Maintenance and After-Sales Support

When choosing laundry equipment, it is essential to take into consideration the kind of after-sales support you will receive from your supplier. Dependable Laundry Solutions prides itself on having the best customer support and servicing team in the industry.

We offer the longest warranty period available in Australia, with all of our Maytag Commercial machines coming with a guaranteed 5-year warranty, and some of our front load washers coming with up to 7 years of warranty.

We also have the most extensive range of Maytag Commercial spare parts available in Australia. Therefore, if your machine requires a spare part, it is never more than 24-hours away, and we can have you up and running as soon as possible.

Alongside this, we have developed a new Premier Maintenance Membership. If you sign up for the Premier Maintenance Membership when you buy your machines, you will receive 6-12 monthly regular maintenance checks by your own dedicated technician. You will also receive a 10% discount on any labour or spare parts costs that may arise if repairs are required. Regular maintenance is a game-changer when it comes to avoiding costly machine breakdowns, and a quick annual check-up can keep your business running smoothly.  To learn more about the importance of regular maintenance, check out this article.

 

Get in Touch with Dependable Laundry Solutions Today!

Dependable Laundry Solutions are an Australian-owned and operated family-run business which has been providing industrial washing machines to various industries across Australia for over 50 years. Get in touch today – we can assist you at each stage in planning, purchasing, and servicing your equipment!