Dependable Laundry Solutions recently visited Fall River, Massachusetts to attend the 59th Maytag® Commercial Laundry Conference. Held yearly, Maytag’s annual meeting is a melting pot of discussion with all of Maytag Commercial Distributors worldwide coming together to share ideas, discuss industry trends and see the exciting plans on Maytag Commercial’s horizon.
This year was a big year for us here at Dependable Laundry Solutions, being recognised again with “Maytag’s Star Performer Award” an award we are proud to have won numerous times before, and which will sit proudly with our Marketing Excellence and International Distributor of the Year awards as won in previous years.
Maytag® Commercial Laundry also honoured us with the Red-Carpet Service® Award! This is the first time this award has ever been awarded to a Maytag Distributor outside of America, and General Manager Chad Pilbeam had this to say:
“It is such a huge honour to receive Maytag’s Red-Carpet Service award and for it to be while we celebrate our 50th year in the commercial laundry industry marks this year as one of the most defining years for Dependable Laundry. I could not be prouder of the Dependable team, an award such as this is not achieved without 100% commitment from every member of staff, from Sales to Service technicians and right through to our accounts team. To be the first Maytag distributor to ever win the award outside of America speaks volumes that we have truly provided the Maytag experience to our customers and that we are an extension of the Maytag brand and their philosophies. Maytag Commercial is known worldwide for being Dependable, Reliable and an industry leader in efficiency, and Dependable Laundry Solutions is well known in Australia for our back up and support for all our Maytag Clients. Being part of the Maytag family is very important to Dependable Laundry Solutions and we value the ability to be in a position to work with the best commercial laundry equipment in the industry. I speak for all the Dependable team when I say that this award is very humbling and that we can’t wait to keep exceeding not only our customers’ expectations but our own, by continuing to provide the most durable commercial laundry equipment with the greatest after sales service and back up possible”
Established by Fred Maytag II, the Red Carpet Service® Award was created to highlight Maytag Laundry Distributors who could excel under the stringent criteria of service response time, customer comments, loyalty and service etiquette, and demonstrate commitment to Maytag Commercial laundry equipment by continually engaging in Red Carpet Service® training courses. The award symbolises the honour that is concurrent with the roll out of a red carpet.